For organisations who have been able to keep operating, the last few months have been particularly busy. From creating new services, to fire-fighting issues, and dealing with fast-paced changes. 

Monitoring and Evaluation

Maybe you’re feeling a bit like this guy:

We’ve all been so busy doing the work, that keeping track of that work might be the last thing you want to think about. 

But why should you stick with Monitoring and Evaluation (M&E)? 

  • To check that you’re doing the right thing and reaching those in need
  • To help you communicate what you’ve achieved 
  • To motivate staff and volunteers 
  • To help you secure further funding 
  • To capture learning for later and help you improve your work

So, what are our top tips for measuring what you do?

1. Keep it simple! Identify the basic information that you need to collect. This will likely be: what you’re doing and who with. You may also want to consider measuring the difference you’re making and what you’re learning 

2. Decide how you’ll get this information:

  • You may need to collect information through more informal methods such as: casual comments or feedback jotted down, photos, phone conversations, or social media content (see Evaluation Support Scotland for useful resources on capturing evidence)
  • Is it logistically possible to collect the information given social distancing rules? Consider using online methods such as: Jamboard, Mural and Padlet (good for online, interactive brainstorming/workshops/moodboards); Mentimeter (interactive polls); Survey Monkey (online surveys. For guidance on other online surveys, see here
  • Other ways to collect data include text message surveys for people with no digital access and secondary data sources 

You could collect feedback on the phone.  

3. Think about using a basic tool like the one below to help you plan the process. The example relates to a fictional food parcel delivery service 

Monitoring and evaluation

  1. Make sure you store all the information you collect in one place in an organised mannerfor example on excel
  2. Be honest with your funders about what you can and can’t measure. They are likely to be flexible in their reporting requirements given the context. 
  3. Finally, seek support! Community Southwark are here to help. Contact us at [email protected] for further guidance or to talk through your M&E strategy.

 You can also check out further resources: 
  •  A range of useful guidance from Inspiring Impact here    
  • NCVO impact round up here 
  • Webinar recording of ‘Evaluating in a time of change’ (Evaluation Support Scotlandhere 
  • Tips on getting feedback during this time here  
  • Free data, digital and tech support here  
  • Coalition for Efficiency videos here  
  • Tips from World Bank on adapting evaluation during covid here